Loyalty points and rewards

Loyalty lets you reward repeat customers. Customers earn coins on their orders and spend them on their next order, which gives them a reason to come back to your store.

Before you start

• Loyalty is a paid add-on. You switch it on from Add-ons in your Ordrio admin panel and pay for it each month. It renews on the same date as your plan.

Switch on Loyalty

1. Open nadi.ordrio.com (your Ordrio admin panel) and log in.
2. In the left menu, under Grow, click Add-ons.
3. Type Loyalty in the Search add-ons box at the top right. You can also click the Marketing filter to see only marketing add-ons. The Loyalty card shows the label Paid add-on and the line "Customers earn coins on orders and spend them next time."

4. Click the name Loyalty on the card to read about it. A panel opens on the right with:

• What it does: a short description of the add-on.
• Details: the Category (Marketing) and Billing (Paid add-on).

5. Click Subscribe at the bottom of the panel. You can also click Switch on on the card. The Add Loyalty window opens.
6. Check the price summary in the window:

• Loyalty: the monthly price of the add-on.
• Subtotal: the price before adjustments.
• Today, till your renewal: what you pay now for the days left in your current billing cycle.
• GST at 18%: the tax on that amount.
• Pay now: the total you pay today. The line under the summary tells you how many days you are charged for and the date your full monthly price starts.

7. Choose how to pay:

• Pay and turn on autopay: future renewals are charged on their due date. Ordrio reminds you 3 days before each charge. After you pay, you approve autopay in your UPI or bank app.
• Pay this invoice only: autopay stays off, and you pay future invoices yourself.

8. Click the Pay button (it shows the amount, for example Pay ₹1123.91) and finish the payment. To stop without paying, click Cancel.

After you pay, Loyalty is switched on for your store and moves to the Installed list on the Add-ons page.

Good to know

• The amount you pay on the first day depends on how many days are left in your billing cycle, so it is usually less than the full monthly price. From your next renewal you pay the full price.
• You can turn autopay off at any time. You get a reminder before each autopay charge.
• To see the add-ons you have already switched on, click Installed at the top of the Add-ons page.
• In Ordrio, loyalty rewards are called coins.

Related

• Creating and managing coupons
• Pay later (credit wallet)
• Enabling and managing add-ons
• Plans and billing