Proof of delivery

Every delivered order keeps a record of who delivered it and when. Check it when a customer says an order did not arrive, or when you want to see how long a delivery took.

Before you start

• You need an order that has been delivered. Delivered orders are in the Done tab of Orders.

Check how an order was delivered

1. Open nadi.ordrio.com (your Ordrio admin panel) and log in.
2. In the menu on the left, click Orders, then click Orders again in the list that opens.
3. At the top of the list, click the Done tab. It shows your finished orders and how many there are.
4. Find the order. You can type the order number or the customer's phone number in the search box (Search orders, customers or phone), or use Any date to pick a date.
5. Click the order number to open the order.

7. Scroll down to Order history. Each step of the order is listed with its date and time, newest first:

• Order Received: the order reached your store.
• Order Accepted: your store accepted it.
• Processing Order and Order Packed: your team prepared the order.
• Assigned for Delivery: who the delivery was given to, for example a courier or your own team. If you changed it, you see one line for each change.
• Out for Delivery: the order left your store.

Good to know

• If a customer says the order did not arrive, compare the Out for Delivery and Delivered times in Order history with what the rider or courier tells you.
• Delivery instructions for the rider are kept under Notes on the right side of the order, marked Delivery. Every change to a note is listed under Note changes, with the time and who made it.
• If the order was returned or refunded after delivery, those steps also appear at the top of Order history.

Related

• Viewing and managing orders
• Delivery zones and geo mapping
• Pickup orders