Overview
What is Ordrio
What Ordrio does, who it is for, and how businesses use it every day to sell online and deliver.
Ordrio is the software you use to run your business online. You get your own website and customer app with your brand on it, and one admin where you manage products, orders, deliveries, subscriptions, payments and customers.
Who Ordrio is for
Ordrio is made for local businesses that sell to nearby customers and deliver to them or let them pick up. For example:
- Grocery and kirana stores
- Restaurants, cloud kitchens and tiffin services
- Milk and dairy delivery
- Bakeries, sweet shops, and meat and fish stores
- Any shop where the same customers order again and again
What you get
- Your own website and app. Customers order from your brand, not from a marketplace, and you keep the relationship with them. You can use your own domain name.
- One place for every order. Orders from your website and app land in Orders in your Ordrio admin. Your team can also place orders for customers who call or walk in, so nothing is kept on paper.
- Delivery your way. Set the areas you deliver to, delivery charges and time slots, and assign orders to your own riders. Customers can also choose pickup.
- Subscriptions. Sell daily milk, weekly vegetables or monthly tiffins. Customers can pause, skip or change a delivery without calling you.
- Payments. Take online payments and cash on delivery. Customers can also keep money in a wallet for quick checkouts.
- Customers and marketing. See every customer's orders and addresses, run coupons and loyalty points, and send updates by SMS, WhatsApp and email.
- Reports. See your sales, top products and returning customers at a glance.
- Branches and team. Run more than one branch and give each staff member only the access they need.
Some features depend on your plan. You can see what your plan includes in Your Ordrio account.
How it works day to day
- A customer orders on your website or app, and pays online or chooses cash on delivery.
- The order appears in your Ordrio admin straight away.
- You accept it, pack it, and send it with a rider, or keep it ready for pickup.
- The customer gets an update at every step.
Subscription orders are created automatically for each delivery day, so your regular customers are served without anyone placing a new order.
Where to start
If you are new to Ordrio, read these next:
- What you need before getting started
- Accessing Ordrio for the first time
- Recommended setup order for new stores
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