Orders
The order lifecycle, manual orders, edits, cancellations and invoices.
Overviews
How-to guides
- Viewing and managing orders VideoView, filter and manage orders from the orders page.
- Creating manual orders (walk-in or phone)Create orders for customers who buy in store or over the phone.
- New order alerts VideoRing, tone and pop-up alerts so no new order is missed.
- Bulk order processing and packing VideoBatch orders for packing, printing or status updates at peak hours.
- Order notes and internal comments VideoLeave notes for staff, packers or riders.
- Editing orders after placement VideoChange items, quantities, discounts and charges, and add notes after an order is placed.
- Cancelling orders and refunds VideoCancel orders and refund in full or in part.
- Invoices, KOTs and billing documents VideoGenerate invoices, kitchen order tickets and branded bills.